Tag: Digital Transformation

For operations management, Integrated Command Center or the ICCC handles foremost and important intelligence. Data of complex nature is processed at a comprehensive level. Therefore, command and control centers’ intelligence is important for formulating policies and better planning. Information is collected through various sensors and software which are placed across a certain terrain. Post analysis of information or data some workable input is put forward to act upon.

In India, the Integrated Control Room has been set up in a few cities under smart city schemes. With the help of necessary software and sensory systems, informed decisions have brought in new perspectives. When implemented, it is important to gauge the efficiency of the ICCCs.

The answer to the question, ‘what is an Integrated Command and Control Centre?’ is a simple one. For admins, it works as a Decision Support System, which would take results-oriented action after calculating data collected from sensory systems. This integrated operation center has a diverse process.

There are quite a few use cases of an ICCC:

  • Raise alarms of circumstances among civic authorities by working up the required software
  • It can put together all the data from various departments of a government for better efficiency on results
  • It can make decisions that are result-oriented in the time of emergency or even on regular days
  • It connects with the supporting labour to handle the grassroot level grievances
  • Processes are regulated to manage emergencies
  • For any emergency or usual operation, the ICCC creates an opportunity of decision making which is data-driven

Command and Control Centre Solutions

To better the performance of a business, the use of technology is imperative. Modern technology can monitor and control costly assets, information, and systems. These Command-and-Control Centre Solutions can be used in any of the control centers, meeting rooms, or operation facilities. These solutions can help the functioning of vital city resources.

Command and Control Centre Solutions can be customized as per the needs of an organization or its demands. These solutions can also be made for easier room control structures or even for extremely complicated ones.

The Command and Control Centre Solutions can gain acceleration through Audio & Video technology which work as monitoring systems. Other processes that can boost its results are the mix of value-added services. Besides all of these, the expertise of dedicated professionals is always needed to get the best efficiency out of ICCC systems.

Explore our Smart Governance Solutions and learn all about Command and Control Centres, Smart Cities, eGovernance, and more.

“Digital” is the new talk of the town. We are already living in a digital era where organizations must adapt and go digital. Businesses that aren’t agile will not be sustainable if they don’t accommodate new technologies to run their operations. 

Surely everyone wants to go digital, and many of you must be wondering how and why. Before we get to any answers to these questions, let’s understand what digital transformation essentially means. 

What is Digital Transformation?

Digital Transformation is the implementation of digital technologies across verticals of business. It helps deliver a better experience to your existing and new customers. It is the new way of how we can interact with our customers. A digital transformation of a business helps increase its speed and accuracy.

Let’s explore the benefits of digital transformation for businesses:

Customer is the king 

Every business, small or big, follows this thumb rule for customers – Customer is King. Data derived from social media like Instagram, Facebook, and others can be used to unlock customers’ insights. These insights will help in developing customer-centric strategies which will indirectly drive business growth. This will not only improve chances of conversion but also establish a relationship between customers and the company.

Improves productivity – Digital transformation will help you streamline workflows across verticals. You can automate many manual tasks and integrate data throughout the organization. This will empower teams and employees to work with more efficiency. It will also help employees to collaborate easily. For example, CRM software will help both sales and marketing teams to come together and work. The sales team can acquire leads while the marketing team can use the data to draw insights.

Encourages innovation – As we know, “necessity is the mother of invention”. To understand the customers’ needs, a company will need to have data. With the help of a digital strategy, a company will be able to get customer insights, i.e., data. These insights will help modify the product and services to best serve the customers, thereby encouraging innovation and creativity at the same time. 

Customer experience – In today’s world of fierce competition, customer acquisition is very difficult. To differentiate from your competitors, you need to have a personal touch. As per a recent survey, 86% of customers will pay more for a better brand experience. Digital tools empower real-time feedback and hence, hyper-personalization, thereby helping companies to provide a seamless customer experience. What’s better than having customers as brand ambassadors!

To survive the competition, you need to move with the world. The old techniques of marketing have now changed. To have a competitive advantage in the market, digital transformation in business is a must. With the help of digital transformation, you not only can enhance your brand but will also be able to penetrate unexplored markets.