Tag: Digital Transformation

Healthcare services in the Indian context are presented to be widely known considering their revenue with employment offerings. Indian healthcare services are working out by strengthening service coverage, the scope of services, and greater expenditure. Several digital healthcare initiatives gave prominence to digital transformation leading to the fulfillment of service objectives. Unlock the digital potential in the healthcare sector to fulfill business goals with the use of digital products and services.

According to insights from the Indian Brand Equity Foundation(IBEF), estimates present that by FY22, Indian healthcare infrastructure is financially positioned at US$ 349.1 billion. Statistics predict that the e-healthcare market services are financially estimated to reach US$ 10.6 Billion by 2025.

As part of the endeavor proclaimed by the central government’s Digital India program, 638 e-hospitals that are digitally empowered with automated products and services for their healthcare workflows were established. This conveys the strength of the Indian healthcare sector and the significant role of digital transformation in commercial success.

Strategies and Digital Transformation process for the provision of healthcare services

  • Governance framework
    The government’s crucial role in the incorporation of digital transformational services in the healthcare system must be acknowledged. Governments must invest in digital transformation services for the healthcare system. In the global context, the US government is involved in the provision of incentives for the use of automated products and automated services in the form of electronic health systems for record management.
  • In the context of autonomy in the context of technology-oriented healthcare, the use of Artificial Intelligence(AI)-oriented devices provides scope for offering predictions on treatment strategies. The use of such technologies must promote patient privacy informing the patient about its role in delivering healthcare quality.
  • Implementation of the use of Artificial Intelligence(AI)-oriented device technology must be regulated and supervised. Developers of this technology must consider high-tech security for the prevention of data breaches.
  • Organizational preparedness

In this context, hospitals’ readiness for adopting digital transformation considering mindset, premium ethos, culture, and credibility in the form of trust must be checked.

Willingness to change by adapting to the technology modernization solutions require time and effort because the healthcare industry operates with streamlined(simplified) workflows.

  • Bridging and navigating the skill gap

For achieving the objectives of a digitally empowered healthcare system that would lead to digital transformation, practical training on the use of digital technologies is essential. A digital training strategy executed for the skill development of physicians and doctors with digital healthcare practices at an organizational level would be beneficial.

  • Ideology and credibility

Develop a positive mindset with trust through engagement campaigns that promote and encourage the benefits of digital transformation for Indian healthcare services.

  • Technology-empowered clinical duties and automated treatment decision making

Artificial Intelligence(AI)-oriented healthcare products and services offer the potential of increasing interaction. Prominent healthcare practices reported are data analytics, telemedicine services, data lakes, customer-centric data platforms, and content management systems, with Artificial Intelligence(AI)-oriented healthcare products and services.

  • Active software development

The arrival of agility-oriented software for the provision of successful healthcare services is beneficial. Wise software development for the provision of healthcare services develops speed and flexibility of healthcare workflows. Smart software signifies automated products and services that are resourceful, with being adaptive to commercial scenarios. Big data analytics as a potential offering by the agile development team, provides the scope of –

  • Identifying an increase in the patient demands, and supervising staff presence accordingly.
  • Also, these software systems detect patient record incompatibility with notifications precisely for patients with risky prescriptions considering their health history.
  • Artificial Intelligence(AI) technologies encourage and promote time-saving decision-making with proper operations.

Benefits due to Digital transformation services

  1. Automated management of patient-oriented and staff-oriented data with the use of software
  2. Developing value proposition in the competitive market
  3. New modern communication platforms for engaging interactions between patients, healthcare professionals, and ecosystem associates
  4. Up-gradation with the provision of remote healthcare options for long-lasting business in the context of on-demand patient services
  5. Achieve patient onboarding, acquisition, and retention with the provision of quick analysis of patient health leading to faster treatment results
  6. Achieve beneficial health outcomes with fewer human errors due to the use of software-oriented automated products and services, preventing manual work

Upcoming trends of Cloud Computing Services in the healthcare sector

  • The consequences of the COVID-19 pandemic highlighted the significant role of digital transformation in healthcare services
  • Technology in the form of Cloud Computing Services offered the potential to transform healthcare to be more effective and predictive
  • Healthcare systems that were practicing automated workflows could manage their contact tracing and disease surveillance
  • Conducting data analysis for predicting staffing, workforce, and patient ability needs
  • Remote patient analysis and monitoring offered with Cloud Computing Services
  • Developing the dynamic requirements with pop up hospitals considering service desk technology
  • Executing voice-assistant job duties that are empowered by Artificial Intelligence for assisting patients to find the ideal doctors
  • Workout deep learning algorithms for the purpose of quickly analyzing raw medical images that will lead to screening, prediction, and diagnosis of disease.
  • Practicing a patient-oriented treatment supply approach, changing the service delivery approach from treatment to prevention, and checking patient data from a location outside the hospital due to remote working are a few developments practiced.

Advancements in the management of healthcare data warehouses, and commercial IT healthcare infrastructure, will provide developments in clinical decision making. Offering precision medicinal services due to max telemedicine practices with accurate management is essential by taking advantage of the scope of data integration from several sources. Accordingly, this will also lead to physician engagement with informed decisions for delivering healthcare quality.

Achieve business growth and unlock innovation with Cloud Computing Services. Get in touch with us here.

The Indian Energy and Utility Services precisely water distribution services, gas transmission services, electricity transmission, and distribution services needed quick action considering the effects of the COVID-19 pandemic. The power sector is one of the critical factors of infrastructure, important for economic development.

The massive transformation was reported in India’s power sector considering reforms by the Government Of India. Accordingly, these reforms resulted in the single national power grid that developed electricity access for citizens and encouraged dynamic commercial growth for renewable energy.

Considering the significant role of the power sector which includes electricity transmission and distribution for infrastructure development, the use of a Cloud Computing Platform is integral. Cloud-oriented automated products and services prove to be effective for resolving IT challenges by creating ways to emerge with innovative solutions considering water distribution services.

Workout for accurate governance with management by the use of Cloud-oriented automation with service reliability and dependence on the developing needs of the ecosystem. The need of the hour was to implement a safe, and operational, solution compatible with the current real modern industry scenarios available at all times.

Water transmission and distribution companies were operating with a Cloud Data Technology-oriented automated IT solution for the management of the commercial assets with perfection.

Natural gas companies consider digital solutions for the management of the intensely unpredictable price climate and uncertain cyber attacks. Get commercial growth with the modernization of manual machine-oriented analytical processes that included jobs of coordinating data, analysis of market conditions, contract specifications, and supervision of trading work.

In this context, it was important to protect commercial data infrastructure that contributes to the supply of water transmission services, natural gas transmission with distribution services, and other service categories.

Significance of AWS for disaster recovery management

Ransomware indicates an online virus, which when affected blocks access to data infrastructure in the system unless the user does the payment of a massive amount. Phishing includes e-mails sent from a fraudulent source that the user believes to be genuine, with the intention of stealing the user’s valuable details. This can be done in the form of handling sensitive banking data by the user leading to monetary loss or downloadable e-mail attachments that block access of the user to system data. For preventing such loss, working out on disaster management recovery process was essential for power and utility services.

Natural gas transmission companies recognized the benefits of digital transformation for enabling system-wide visibility across business departments,  building a safe online community, securing data infrastructure, and implementing value-oriented decisions in reality. For achieving these objectives, the company invested in an end-to-end native software solution.

Efforts for Disaster management by power and utility companies

In the context of water distribution and transmission services, a shift from an on-premise commercial data storage platform to an Infrastructure-as-a-Service(IaaS) solution, hosted on Azure was decided. This provided the mega potential of reliability with dependence on service that not only was compatible with the requirements of the organization and customer network but also proved to be the correct solution to manage future uncertain challenges.

With GoDgtl by PruTech, your IT commercial data infrastructure will transform with progressive operational technology. This leads to digital customer engagement, and service engagement, for positive commercial results.

The recovery process from virtual cyber disasters for the supply of energy and utility services

Protect the commercial networks from data breaches and other cyber threats. Develop an adaptable architectural principle, that can help the industry to come back to its previous conditions, in spite of challenges with the below process –

  • Perform vendor license analysis – Interact with vendors to ensure that licensing agreements provide the scope of licensing mobility, and data transfer while online or offline disaster occurs. Licensing agreement must be cloud transferable for checking the intensity of virtual disaster with testing.
  • Take advantage of secure and high-quality network services like AWS Wavelength, Amazon Route 53, and AWS Global Accelerator for network development.
  • Promote AWS Security and Governance practices – Activate services like AWS control tower, AWS organizations, and AWS single sign-on for safe management online. Execute guardrails and service delivery with control policies.
  • Follow the AWS foundational security best practices in the AWS security hub. Consider multiple account use, with a minimum of 1 each for each level.
  • Execute Automation – Ensure arrangements with original equipment manufacturers for using the recent patch version of your unique software, after a disaster occurs.
  • Create a data backup provision with no human connection by setting up an account – Depending on the recovery time objective and recovery point objective perform a data backup for rebuilding all computers across all hierarchy levels. Redeployment also must be done considering the special focus on password and certificate backup.
  • Cross-check disaster recovery levels for a minimum of 1 week – Be aware of the time taken with data loss and disaster recovery with testing. AWS disaster recovery environment offers cost savings.
  • Preserve your Infrastructure-as-a-Code (IaC) base – In the Amazon S3 product, maintain a release version of codes with object lock. This will result in data safety from a cyber attacker with immutable recovery scripts.
  • Arrange security endpoints for the IaC account retrieval
  • Establish data security endpoints for communicating technically with other data systems.
  • Execute flexible network routing – Prefer Amazon Route 53 for rerouting data traffic, after a disaster.

Cloud-oriented automated solutions could also offer major scope for effectiveness, operating without waste of time, material, energy, and helping with cost management. PruTech Solutions’ cloud solutions is beneficial for the power and utility companies. Click here for more service offerings.

“Clearly the transforming factor here is not technology but technology that’s transforming you”

What is digital transformation?

Coordination and blend of different technologies by businesses of different service categories for achieving important changes in the business processes, considering the best value delivered to customers can be conceptualized as digital transformation.

Digital Transformation Services also implies a cultural change according to technology use, with organizations changing their status quo by the use of different advanced, faster, and new modern technologies. This also indicates a shift in the use of technology solutions from long-standing business processes to newly updated operations, effectively integrated and organized workflows for achieving positive business outcomes.

What is the need for digital transformation?

Business agility is the priority considering the previous uncertain effects of the COVID-19 pandemic. Business agility signifies adapting quickly by responding to commercial changes for positive outputs with changing business scenarios, supply chain scenarios, time to market pressures, and constantly changing customer requirements.

Considering the pandemic, businesses quickly restored digital processes, practices, and digital services for overcoming the challenges. This further led to remote working with highlights of the digital transformation services used for operational effectiveness and process optimization. Accordingly, this transforms the work process to be effective. Companies spend more on Digital Transformation (DX) services considering new products, new technologies, and new automated workflows for more achievements and cost savings.

Key Developments and Upcoming Trends of digital transformation

Businesses evolve, emerge and enhance their work processes with the use of Digital Transformation Services. Digital transformation and emphasis on the use of prominent new modern technologies to achieve objectives are significant.

The arrival and emergence of customer data platforms are widely practiced which offers the benefit of analyzing customer preferences, and service requirements, and developing customer expertise. Accordingly, this leads to customer reach and engagement.

 In this case, finding data from the whole data infrastructure can no longer be a challenge.

Restoring Cyber Security Services is essential, which was and will be a significant digital transformation considering the increasing cyber threats. Remote work is an upcoming trend now. Hence, multi-cloud architecture is a valuable digital transformation trend that indicates software and workload distribution in an organization with 1 or 2 private and public cloud data technologies. Accordingly, this is beneficial for disaster recovery, data residency requirement, and resilience for future recovery in case of uncertain online disasters like phishing, ransomware, and data breaches.

4 strategies to accelerate digital transformation

  • Operate with Cloud-Native Approach –

Several organizations have observed this practice of commercial data transfer and data infrastructure transfer to cloud data technology storage. The difference between this shift of commercial data from cloud and cloud-native is noteworthy.

According to original insights from International Data Corporation(IDC), the overall Indian Cloud Computing Services market is financially estimated to be presented as $9.5 billion by the year 2025, with a growth rate of 21.5%.

Cloud-native investment implies wholesale commercial data warehouse migration to a fully-backed cloud-oriented data environment. Invest in an ideal Software-As-A-Service(SaaS) cloud computing solution in the form of a true cloud-native solution that is adaptable with successful operation to manage the developing workload and market demand for commercial growth.

  • Activate Hybrid work

Hybrid work models that promote remote working must be encouraged. Companies will need to emphasize training, data security, data configuration, and investments for the provision of such a hybrid work model. The shift of working from the office, and now from a remote location is an upcoming trend, and businesses with new technologies must offer a seamless (perfect) employee operating experience in any place.

  •   Automate major work processes

Implementation of software to accelerate work processes is worthwhile. Accordingly, this will lead to developed employee health, customer focus, and agility(quickness) for the delivery of work.  Automation and the use of software for the prevention of traditional practices instead of repetitive tasks and processes will be beneficial. Accordingly, this will accelerate digital transformation encouraging fast-paced working culture with successful services and outputs delivered.

  • Robotic Process Automation(RPA)  and Machine Learning (ML) Digital transformation technologies

Robotic Process Automation (RPA) and Machine Learning (ML)-oriented investments for work processes are beneficial for cost savings. Smart enterprises invest in Artificial Intelligence, and other related technologies specifically for document-oriented job duties, preventing traditional paperwork practices. Management of other job duties like client onboarding, customer acquisition, retention, invoice processing, and HR management can be performed with quality assurance in the all-in-one software solution ideally.

Certain key developments that were reported like the democratization of Artificial Intelligence (AI), contactless solutions, and digital payments will provide more potential for working with the best digital transformational strategies. Here, the democratization of Artificial Intelligence signifies identifying digital trends, making data-oriented decisions, forecasting with data strategies, digital technologies, learning new digital strategies,  and developing to build the foundations of digital transformation.

The use of new digital technologies considering the trends will transform your enterprise to be modern, with the use of new, uncommon, and original technologies for service delivery with innovation.

Save your time, and save your money with digital transformation services. Get faster output to the market, and develop the scope for the supply of customized services according to customer requirements as benefits of digital transformation services. Get more service insights here.

In a 2016 report of New York City’s homeless program by the Department of Social Services, the administration called for an integrated management structure under an agency to support shared servers, minimize costs and streamline processes for its homeless prevention and re-housing programs. The re-housing and landlord management initiatives helped streamline the process of removing clients out of shelters and moving them into permanent housing and improving business relationships with landlords.

The DSS workers faced challenges while recruiting landlords to their programs, as it involved a burdensome paper-based application. The process required landlords to submit documents multiple times for each tenant that introduced many errors in the process. This became a burden for landlords, wastes agency resources, and slows down the process of moving clients out of shelters.

Through the re-housing program, DSS issued more than 350,000 paper checks, which the administration found to be inefficient, expensive, and not the ideal payment method for their landlords. DSS wanted to implement an intuitive landlord management solution that helps them meet their goals that comprise of three components:

  • Landlord Management System
  • Landlord Portal
  • Integration Services

Download our case study to learn more about the key features of the solution.

NYC Opportunity, a part of The Mayor’s Office for Economic Opportunity, aims at facilitating innovative product development and cross-agency data sharing that make it convenient for residents to access the resources, support, and opportunities they need.

To support this, NYC Opportunity manages the legacy HHS-Connect enterprise architecture, governance framework, and digital product portfolio. This also includes Worker Connect – a web-based application that provides caseworkers with a consolidated view of client data integrated from multiple case management systems.

The client wanted PruTech Solutions to upgrade and modernize Worker Connect and the Connect System Components for NYC Opportunity’s growing portfolio of integrated data services. Through the portfolio, NYC aims at providing the data infrastructure, capabilities, products, and services to support city initiatives that aim to create better opportunities and outcomes for city residents – particularly low-income and vulnerable residents.

Using modern technologies and expertise in digital transformation, PruTech improved and upgraded the integrated data services platform across NYC Agencies. The improvements will allow for effective and coordinated health and human services for the New Yorkers.

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The COVID-19 pandemic has changed how we live, do business, work, interact, and shop. As we continue to navigate through a devastating pandemic that disrupts and transforms how we operate in the professional world, digital transformation stays on the top of the minds of many organizations. It is important to know which digital transformation technologies are likely to rule in the year.

Here are the top 7 digital transformation trends that companies should look forward to in 2022 and beyond.
1. Business Process (hyper) Automation

Business process automation has already been adopted as an emerging digital transformation trend by large-scale organizations. In 2022, small business owners need to, and will, adopt business process automation in areas including marketing, finance, and customer support. This year won’t be big just for corporates and enterprise-level businesses. With automation becoming affordable and accessible, small businesses and startups will also get to enjoy the benefits of automation. Artificial Intelligence will help in automating high-risk and/or monotonous tasks, especially in the manufacturing industry, market research, and supply chain.

Moreover, the concept of Hyper Automation will take over this year. Hyper Automation says that “anything that can be automated, should be automated”. This means that any monotonous, repetitive task that does not require human supervision should be converted into an automated process. Though AI will undeniably (and quite relentlessly) result in job losses, the efficiency it brings will have big benefits for many employees.

2. The Supply Chain Crisis & Just-in-time data Analytics

In 2021, enterprises had to face many disruptions in the supply chain. Delays in shipping and inventory shortages are just a few of the disruptions that hindered in seamless supply chain and sent enterprises of all sizes and industries scrambling. Experts say that the solution which can potentially put an end to this problem is data analytics. With the help of data analytics and an efficient ‘just-in-time’ approach, a flawless, uninterrupted supply chain can be achieved.

Just-in-time is an inventory system as well as a management strategy in which an enterprise receives materials and goods as close as possible to the date and day when they are needed. Embracing this approach will help companies streamline their pipeline and eliminate any visible bottlenecks and fragilities in their supply chain.

3. Cybersecurity to take the front seat

Data protection and cybersecurity regulation will continue to remain at the forefront in 2022. This digital transformation trend has gained more importance since the pandemic as there was a considerable increase in online transactions. Moreover, a lot of companies have started operating on a remote work setup which has an increased need for better security. In this year, efforts towards data protection and cybersecurity to protect customers and employees will be amplified by companies. As organizations realize that their apps and automation need to be secure to gain the trust of their customers, more organizations will adopt a security-by-default mindset.

4. More focus on HCM software

Human capital management software, or HCM software, refers to the applications and tools intended to help companies manage and maintain their workforce. It helps you automate processes such as recruiting, training, payroll, and performance reviews. There already was a focus on this software in 2021. However, the dependency on this software is expected to increase in 2022.

As companies increasingly recognize that the workforce is an organization’s biggest strength and greatest asset, HCM is a practice that’s becoming more prevalent. It has become the driving force of many new HCM software and other new business practices. Moreover, with HCM, a rise in HCM consultants will also be seen.

5. An increase in acceptance of remote and hybrid work

Just like 2021, 2022 will also be mostly about remote and hybrid work. Flexible work setups aren’t exceptions anymore, because many companies now (almost willingly) offer work-from-home options to their employees. With so many staff members working remotely (and some supporting them from the office), companies need groundbreaking technologies that enable seamless collaboration. In 2022, companies will embrace and leverage digital transformation tools that allow employees to coordinate and manage work with their team members and other stakeholders that are spread across the world.

6. The Emergence of Business Technologists

With the increasing pressure on companies to digitalize their offerings, the need and value of business technologists will increase. Business technologists are professionals who try to bridge the gaps between a business strategy and its technology requirements. These professionals help companies identify areas where disruptive technology can be implemented and that will benefit the organization. In 2022, business technologists will take the center stage, as they’ll collaborate with IT departments to accelerate the digital transformation journeys of organizations with the right tools and strategies up their sleeves.

7. AI & Customer Experiences

With the advancement in IT and Artificial intelligence, newer processes and technologies will continue to benefit customer experiences in 2022 and beyond. Adopting a customer-focused approach is now the norm and leveraging this approach significantly relies on AI. Only those with the vision of the future are willing to invest in data and analytics capabilities and harness the power of predictive analytics to get insights into customer behavior.

The insights provided by predictive analytics are on exactly how, when, and why potential and existing customers behave a certain way and interact with the business. Investing in tools that enhance customer experience helps in strengthening your digital footprint and ultimately increasing your ROI. In 2022, investments in customer experience tools are expected to increase.

PruTech Solutions helps you enhance customer experiences by facilitating integrated platforms with sophisticated AI capabilities for your organization. Click here to leverage our services to accelerate your digital transformation journey.

For operations management, Integrated Command Center or the ICCC handles foremost and important intelligence. Data of complex nature is processed at a comprehensive level. Therefore, command and control centers’ intelligence is important for formulating policies and better planning. Information is collected through various sensors and software which are placed across a certain terrain. Post analysis of information or data some workable input is put forward to act upon.

In India, the Integrated Control Room has been set up in a few cities under smart city schemes. With the help of necessary software and sensory systems, informed decisions have brought in new perspectives. When implemented, it is important to gauge the efficiency of the ICCCs.

The answer to the question, ‘what is an Integrated Command and Control Centre?’ is a simple one. For admins, it works as a Decision Support System, which would take results-oriented action after calculating data collected from sensory systems. This integrated operation center has a diverse process.

There are quite a few use cases of an ICCC:

  • Raise alarms of circumstances among civic authorities by working up the required software
  • It can put together all the data from various departments of a government for better efficiency on results
  • It can make decisions that are result-oriented in the time of emergency or even on regular days
  • It connects with the supporting labour to handle the grassroot level grievances
  • Processes are regulated to manage emergencies
  • For any emergency or usual operation, the ICCC creates an opportunity of decision making which is data-driven

Command and Control Centre Solutions

To better the performance of a business, the use of technology is imperative. Modern technology can monitor and control costly assets, information, and systems. These Command-and-Control Centre Solutions can be used in any of the control centers, meeting rooms, or operation facilities. These solutions can help the functioning of vital city resources.

Command and Control Centre Solutions can be customized as per the needs of an organization or its demands. These solutions can also be made for easier room control structures or even for extremely complicated ones.

The Command and Control Centre Solutions can gain acceleration through Audio & Video technology which work as monitoring systems. Other processes that can boost its results are the mix of value-added services. Besides all of these, the expertise of dedicated professionals is always needed to get the best efficiency out of ICCC systems.

Explore our Smart Governance Solutions and learn all about Command and Control Centres, Smart Cities, eGovernance, and more.

“Digital” is the new talk of the town. We are already living in a digital era where organizations must adapt and go digital. Businesses that aren’t agile will not be sustainable if they don’t accommodate new technologies to run their operations. 

Surely everyone wants to go digital, and many of you must be wondering how and why. Before we get to any answers to these questions, let’s understand what digital transformation essentially means. 

What is Digital Transformation?

Digital Transformation is the implementation of digital technologies across verticals of business. It helps deliver a better experience to your existing and new customers. It is the new way of how we can interact with our customers. A digital transformation of a business helps increase its speed and accuracy.

Let’s explore the benefits of digital transformation for businesses:

Customer is the king 

Every business, small or big, follows this thumb rule for customers – Customer is King. Data derived from social media like Instagram, Facebook, and others can be used to unlock customers’ insights. These insights will help in developing customer-centric strategies which will indirectly drive business growth. This will not only improve chances of conversion but also establish a relationship between customers and the company.

Improves productivity – Digital transformation will help you streamline workflows across verticals. You can automate many manual tasks and integrate data throughout the organization. This will empower teams and employees to work with more efficiency. It will also help employees to collaborate easily. For example, CRM software will help both sales and marketing teams to come together and work. The sales team can acquire leads while the marketing team can use the data to draw insights.

Encourages innovation – As we know, “necessity is the mother of invention”. To understand the customers’ needs, a company will need to have data. With the help of a digital strategy, a company will be able to get customer insights, i.e., data. These insights will help modify the product and services to best serve the customers, thereby encouraging innovation and creativity at the same time. 

Customer experience – In today’s world of fierce competition, customer acquisition is very difficult. To differentiate from your competitors, you need to have a personal touch. As per a recent survey, 86% of customers will pay more for a better brand experience. Digital tools empower real-time feedback and hence, hyper-personalization, thereby helping companies to provide a seamless customer experience. What’s better than having customers as brand ambassadors!

To survive the competition, you need to move with the world. The old techniques of marketing have now changed. To have a competitive advantage in the market, digital transformation in business is a must. With the help of digital transformation, you not only can enhance your brand but will also be able to penetrate unexplored markets.