Digital Transformation signifies the process of incorporating certain new digital technology tools and practices by an organization that was not previously used for developing the foundations of commercial growth. Investment in digital transformation in the form of automated products and services was viewed as a new alternative to commercial growth, with relevance in an increasingly contemporary world.

In this context, digital technology products and services include new modern communication channels, new service delivery platforms with more scope of services, internal users, external stakeholders, data-oriented decision making, business process management based on larger data warehouses,  and new real-time procurement mechanisms.

Key Developments in Government due to Digital Transformation

Certain outcomes of the Digital Transformation Services include –

  • Data-oriented and data-informed decision making for the advantage of positive agreement with the consensus
  • Promotion of transparency, openness, and access to information
  • Design-empowered work processes – Service delivery achieved with discovery and prototyping
  • Iterative – execution of more business sharpness, alertness by achieving work practices with clever working methods in the form of constant feedback workflows
  • User-focused way of operating with an emphasis on digital technology user needs and testing
  • Enhanced interoperability – developing the potential and scope of services with commercial data sharing using functions leading to process optimization for transforming the process to be effective
  • Privacy and latest security – preventing unauthorized access of commercial data and systems
  • Decrease labor needs, and operational costs to catalyze business growth with automation

Synopsis on Digital Transformation in the Public Sector Services

Government performs a significant role in the public sector services, working with constructive conduct, and administration. eGovernment path and automation of paper-oriented processes have resulted in the shift of focus from whole-organization to digitally empowered organizations. Digital transformation project implies new workflows and systems that are prioritized for digital to be aligned with the organization’s core service portfolio developing their potential to quickly reconfigure, adapting to new digitization practices. Innovation in the public sector can be achieved with the incorporation of new, uncommon, original digital products and services for more realistic development. 

Invest in automated products, automated services,  Cloud Computing Services software, and modern practices that deliver services for an advanced ecosystem according to the changing business needs.

5 Strategies for Accelerating Public Sector Digital Transformation

  • Develop effectiveness with service promotion through mass media communication and transparency of social factors that empower the public community.
  • Alignment of work processes, smart governance solutions, and smart cities with Urban Transformational Services must be prioritized. This can be achieved with constant and long-lasting technologies that develop the scope of a powerful ecosystem.
  • Connecting with new investors, navigating the digital divide, upgrading government transaction services, and enabling more data-empowered government processes will be beneficial.
  • Strengthening citizen satisfaction with results of stakeholder engagement, customer involvement for more service reach, and engagement is beneficial.
  • Fulfilling the needs of advancing demographics at a fast pace and saving costs are significant priorities.
  • Benefits of Smart governance solutions and services

Smart Governance Services develop the internal commercial processes of governments and offer the best valuable information with service delivery. They also provide greater government transparency for no corruption, emphasize political trust, and encourage democratic practices with public involvement.

  • Smart city and urban transformational services

According to valuable insights from Mordor Intelligence, the smart government market is estimated to develop at a growth rate of 17.28% in the global context, from the span of 2021 to 2026. Smart government services were financially positioned from USD 11.3 billion in the year 2017 to 28.2 billion in the year 2022. This indicates the greater scope for upcoming developments considering urban transformational services.

  • Disaster management solutions

Change in the way governance works and change in the way the public sector operates with the use of renowned digital technologies is essential. Upgrade with the use of smart governance services with digital transformation for disaster management.

Upcoming Trends considering Public Sector Digital Transformation

  •   The versatility of commercial data infrastructure and data warehouse

Increase the scope of digital products and services used to recover from the pandemic challenges with uncertain future challenges. Develop scalability signifying an increase in the amount, intensity, ability, and extent of services, according to changing business needs.

  • Progress with artificial intelligence and prominence of automation

Enable use of prominent technologies like Robotic Process Automation, and Artificial Intelligence that will prevent manual work from achieving quick service delivery and workload management. Saving time and money by automation of manual tasks with Artificial Intelligence-powered virtual assistants, chatbots, and virtual doctors will be widely reported.

  • Unlock innovation with Cloud Solutions for service delivery with quality assurance

In the context of a remote workforce, due to a pandemic, the Government adopted Cloud Computing Services for the creation of new modern platforms for virtual service delivery and fulfilling service objectives. Cloud Computing Services offered the perfect transition and shift to telework operating method, without interruptions.

  • Operate with government digital data architecture and digital public workforce

Creating and establishing a digital infrastructure is essential to developing the digital drive of the government. Digital-literate staff and workforce are equally significant. Pandemic emphasized the rising need for a digitally updated staff that is tech-savvy for the objective of a digitally literate public workforce. The government is working out by training their staff to be digital intellectuals.

  • Catalyze commercial growth with digital people, principles, and processes

Digitally equipped people, and principles with processes can build the foundation and cause commercial growth. Citizen improvements can be achieved when citizens are connected to digital solutions with access. Public infrastructure with more access to digital solutions must be promoted, specifically less privileged communities.

  • Developing the spending of digital infra, modernizing infrastructure equipped with systematic technology, fiber networks for internet accesses, and bridging the gap between least and majorly online connected communities are the priorities.

Building credibility in the form of trust with customer-oriented capabilities and Cloud-Data Technology insights will enhance digital transformation in public sector services. A united and well-connected approach to all public sector factors is the need of the hour for redefining digital capabilities. 

Explore the role of digital transformation services for business growth. Get essential and beneficial consultation from us here.

In a 2016 report of New York City’s homeless program by the Department of Social Services, the administration called for an integrated management structure under an agency to support shared servers, minimize costs and streamline processes for its homeless prevention and re-housing programs. The re-housing and landlord management initiatives helped streamline the process of removing clients out of shelters and moving them into permanent housing and improving business relationships with landlords.

The DSS workers faced challenges while recruiting landlords to their programs, as it involved a burdensome paper-based application. The process required landlords to submit documents multiple times for each tenant that introduced many errors in the process. This became a burden for landlords, wastes agency resources, and slows down the process of moving clients out of shelters.

Through the re-housing program, DSS issued more than 350,000 paper checks, which the administration found to be inefficient, expensive, and not the ideal payment method for their landlords. DSS wanted to implement an intuitive landlord management solution that helps them meet their goals that comprise of three components:

  • Landlord Management System
  • Landlord Portal
  • Integration Services

Download our case study to learn more about the key features of the solution.

Smart city initiatives aim at providing a better quality of life to its people. Though the definition of a “smart city” is evolving, a few things have become clear. Smart cities make use of the latest information and communication technologies to improve the living experience of the people. It uses data as well as technology for increasing efficiencies and improving the daily lives of citizens.

Smart cities usually rely on innovative and evolving technologies, like Artificial Intelligence, the Internet of Things, Geospatial technology, and the Global Positioning System (GPS), to make cities a better place to live.

Here are 8 ways in which smart technologies are beneficial for cities and the people.

Revamped transportation

According to a publication, the global market for smart transportation will grow to $33.6 billion from 2020 to 2028 at a Compounded Annual Growth Rate of 17.5% [1]. Smart transformation improves the transportation of a smart city drastically and provides facilities and tools for smart traffic management, the public’s ability to track bus and train location, and more.

The connected transport technology has the potential to enhance efficiencies in a city substantially. These technologies also help in the optimization of traffic flow with the help of intelligent traffic signals for relieving peak travel time congestion. Smart city technology for transport and traffic management can also alert citizens of high traffic times and suggest the use of public transit during those hours.

High-speed internet services

Smart city technology also makes high-speed internet and connectivity available and possible for every citizen. For ensuring digital equity in a city, people must have access to internet services, in addition to affordable devices. This is done by strategically implementing public Wi-Fi hotspots across the city to offer reliable, high-speed internet to all citizens.

Efficient & upgraded public utilities

Technologies employed in smart cities provide cities with the necessary tools for effectively conserving natural resources and reducing the waste of electricity and water. Technologies like smart sensors enable cities to identify leakages in pipes and fix damaged parts in shorter time durations, resulting in a lesser amount of lost water. Moreover, smart electric grids enable two-way communication between citizens and electricity providers to help in the identification of peak usage and outage times.

Increased safety of the citizens

There are smart city technologies that help in making cities safer. These technologies, when employed through private or public partnerships, help in the significant reduction of criminal activities in a city. Smart technologies, such as emergency call centers, gunshot detectors, license plate recognition, bodycams, and connected crime centers, help law enforcement immensely in doing what they do best – protecting the city. Investing in groundbreaking smart technologies like these can help promote a safer city for its people.

Identification of infrastructure that needs improvement

Old city infrastructure, like bridges, roads, and even buildings, requires maintenance from time to time. Predictive analytics and other smart technologies can help in the identification of such roads, buildings, and bridges (and more) that need to be fixed before they face irrevocable damage. Additionally, smart sensors transmit data showing unfavorable structural changes, discover cracks and tilt in bridges and buildings, and notify personnel about the need for inspection, maintenance, or repairs. Smart technology for infrastructure maintenance presents a great opportunity for smart cities to save taxpayers money on preventable infrastructure failures.

Minimized carbon footprint

The technology used in smart cities also helps in tackling pollution. Through smart cities, governments aim at creating cities with air quality sensors, renewable energy sources, and energy-efficient buildings. Smart cities equipped with such technologies get access to data regarding low air quality and main sources and causes of air pollution. It also provides additional data needed by officials to develop plans to fight pollution.

More opportunities for economic development

When considerable investments are made in improvements of a city, a tremendous expansion in the gross domestic product is seen. Numerous private sector organizations also collaborate with local governments and invest massive amounts of money in smart city initiatives. Smart cities investments play a crucial role in improving a city’s local and global competitiveness for attracting new businesses and residents. Open data platforms with easily accessible city information provide businesses with the right information to make informed decisions regarding where they want to set up base.

Improved government-citizen relationship

In today’s tech-driven world, citizens also expect their cities to deliver digital services, like intuitive self-service portals, websites, and mobile apps. The deployment of modern digital services for citizens makes the living experience of people in smart cities even more attractive and promotes a better, more connected citizen experience.

Smart cities result in overall enhanced civic engagement and increased trust in city officials. Things like interactive maps, government data and performance dashboards, budget transparency, and live streaming of city hall meetings help in forging better relationships with residents.

PruTech Solutions has collaborated with multiple agencies to create smart cities and urban transformation solutions. Click here to know more about our smart city and smart governance solutions.


[1] Meticulous Research® (2021) “SMART TRANSPORTATION MARKET WORTH $33.6 BILLION BY 2028” [Online] Available from: [Accessed December 2021]